Privacy policy

Charles Hart Ltd (“Charles Hart Ltd “) operates and may operate other websites. It is Charles Hart Ltd Service’s policy to respect your privacy regarding any information we may collect while operating our websites.

We treat your Privacy Seriously

We are committed to protecting your privacy and will never give your details out to any third party without your expressly asking us to do so. We will store your data in accordance with the Data Protection Act 1998. The data we keep pertains only to shipping details and we will only send you mail directly relating to your purchase from us, to include annual service requests and Christmas cards. All transactions are strictly confidential, and we will not have access to your credit card details. All online transactions will be made through our online partner, Paypal. All details of the terms and conditions and privacy policy of Paypal are listed clearly at

Website Visitors

Like most website operators, Charles Hart Ltd collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Charles Hart Ltd’s purpose in collecting non-personally identifying information is to better understand how Charles Hart Ltd visitors use its website. From time to time, Charles Hart Ltd may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Charles Hart Ltd also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on Charles Hart Ltd blogs/sites. Charles Hart Ltd only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.

Gathering of Personally-Identifying Information

Certain visitors to Charles Hart Ltd websites choose to interact with Charles Hart Ltd in ways that require Charles Hart Ltd to gather personally-identifying information. The amount and type of information that Charles Hart Ltd gathers depends on the nature of the interaction. For example, we ask visitors who sign up at to provide a username and email address to allow us to send the items ordered and keep in touch with you re the order. Those who engage in transactions with Charles Hart Ltd are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case Charles Hart Ltd collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Charles Hart Ltd. Charles Hart Ltd does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

What are your rights?
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address.


Address: Charles Hart Ltd 4 Cheap St, Frome, Somerset, BA11 1BN

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office

Aggregated Statistics

Charles Hart Ltd may collect statistics about the behaviour of visitors to its websites. Charles Hart Ltd may display this information publicly or provide it to others. However, Charles Hart Ltd does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Charles Hart Ltd discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organisations that (i) need to know that information in order to process it on Charles Hart Ltd’s behalf or to provide services available at Charles Hart Ltd websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using Charles Hart Ltd websites, you consent to the transfer of such information to them. Charles Hart Ltd will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described above, Charles Hart Ltd discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or Charles Hart Ltd believes in good faith that disclosure is reasonably necessary to protect the property or rights of Charles Hart Ltd, third parties or the public at large. If you are a registered user of a Charles Hart Ltd website and have supplied your email address, Charles Hart Ltd may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Charles Hart Ltd and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Charles Hart Ltd takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.


A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Charles Hart Ltd uses cookies to help Charles Hart Ltd identify and track visitors, their usage of Charles Hart Ltd websites, and their website access preferences. Charles Hart Ltd visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Charles Hart Ltd websites, with the drawback that certain features of Charles Hart Ltd websites may not function properly without the aid of cookies. For further information visit or You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Business Transfers

If Charles Hart Ltd, or substantially all of its assets, were acquired, or in the unlikely event that Charles Hart Ltd goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Charles Hart Ltd may continue to use your personal information as set forth in this policy.


Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Charles Hart Ltd and does not cover the use of cookies by any advertisers.

Privacy Policy Changes

Although most changes are likely to be minor Charles Hart Ltd may change its Privacy Policy from time to time, and in Charles Hart Ltd sole discretion. Charles Hart Ltd encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change. This privacy policy was last updated on 11th May 2021

Scroll to Top